PROFESSIONAL PROFILE

Promoted to Director of Experience and Technology to advance our mobile and platform development. Acted as both Project Manager and Product Owner overseeing backlogs, QA, testing, and product releases.

• Redesigned and turned-around the company’s mobile apps, UGAVAULT & AUBURNVAULT which improved cost-effectiveness, enhanced the customer experience and led to 300% user growth and future agreements with the University of Florida (FLORIDAVAULT) and the University of Alabama (ALABAMAVAULT). 
• Developed and managed the implementation of a platform analytics strategy that provided timely and accurate performance information enabling more informed decision making for marketing, sales and content.
• Increased efficiency through the introduction of operational support systems and processes that integrated cross-functional communication.
• Conceptualized, chartered, designed and managed a new CMS expanding The Vault’s capabilities to drive advertising revenue growth and heighten the customer experience.
• Standardized internal and external content, branding, marketing, and communications guidelines that ensured consistent messaging across all channels.
• Led offshore development resource teams in both Project Management and Product Owner roles.

Played a key role in the initial start-up leadership team, responsible for overseeing the development of operational systems and processes, budget and resource planning.

• Managed day-to-day operations including marketing, social media and content teams through two major product launch projects (UGAVAULT & AUBURNVAULT)
• Designed and implemented two content studio projects supporting social media and content publishing for app platforms
• Standardized digital content formats, workflows and delivery standards for our editing teams
• Provided detailed updates and statuses to key stakeholders (ownership, investors, partners)
• Managed software vendors in the creation of mobile application projects
• Introduced operational support systems and processes that integrated cross-functional communication

Advised clients on products and services to best meet their personal or business needs.

• Recommended solutions for both home and business customers using Apple technology and products
• Trained customers on how to use their Apple devices plus get the most from their tools
• Enriched customers lives as empowered by Apple; creating long-term loyalty and trust in the brand

Based on a broad knowledge of AT&T networks, retained to participate in a large-scale national migration team. Coordinated the work of six network engineers who supported 13 markets.

• Utilizing proactive project management and communication skills, successfully completed the migration three months ahead of schedule and within the project scope.

Following the acquisition of BellSouth, moved to new division to provide sales engineering support in the wholesale wireless space.

• Played a key role on a project team that engineered AT&T Mobility’s National Transport Network.

Provided network and design support to BellSouth Internet Group (BIG).

• Co-developed Ethernet operational support processes to better serve wholesale sales and provisioning of BellSouth’s Ethernet product suite.
• Designed and delivered training curriculums to the customer, reducing order errors 30% and improving order implementation allowing revenues to be captured more quickly.
• Decreased operational budget and time-to-bill 20% by designing and implementing several processes involving speed to delivery and billing efficiency improvements.

Held other positions of increasing responsibility in network engineering and technical support.